Client Relations Assistant

Responsible for handling all aspects of the billing relationship with a number of clients, including:

• Knowing the client’s guidelines and requirements.
• Auditing draft bills for guideline compliance and communicating with timekeepers re: same.
• Utilizing clients’ billing and document management programs (would be using multiple online billing programs)
• Addressing all bill submission issues such as budgets, unapproved rates and timekeepers, incorrect lines of business, etc.
• Addressing auditing reports and preparing appeals to the clients
• Following up on payments or other accounts receivables issues with the client.

Setting up new matters in Firm’s billing (Provantage) and document management systems on a rotational basis.

Assisting with summarizing/consolidating client guidelines and updating billing protocols as well as keeping attorneys, paralegals and secretaries notified of same

Assisting with updating and adding billing and client contact changes in Firm database on a rotational basis.

Assisting in responding to client, attorney and staff questions and requests for information.

Looking for someone who is both able to work independently and as a team player, and be able to effectively manage multiple responsibilities on a daily basis.

Job Type: Full-time

Hybrid Work Schedule