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April 2, 2019

Partner Jonathan Barger, Nanci L. Smilie of Erie Insurance Group and Judy Sporlein of Liberty Mutual Insurance presented “Resolving Difficult Claims: Strategies for Property Adjusters” at the PLRB Claims Conference & Insurance Services Expo in Indianapolis, IN on April 2-3, 2019.

This presentation:

  • Identified common areas of disagreement in commercial and personal lines claims
  • Distinguished factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Developed approaches for effective communication with insureds
  • Utilized strategies for resolving disputes in an amicable fashion in claim scenarios