April 2, 2019
Partner Jonathan Barger, Nanci L. Smilie of Erie Insurance Group and Judy Sporlein of Liberty Mutual Insurance presented “Resolving Difficult Claims: Strategies for Property Adjusters” at the PLRB Claims Conference & Insurance Services Expo in Indianapolis, IN on April 2-3, 2019.
- Identified common areas of disagreement in commercial and personal lines claims
- Distinguished factors driving disputes from the insured’s perspective and the insurer’s perspective
- Developed approaches for effective communication with insureds
- Utilized strategies for resolving disputes in an amicable fashion in claim scenarios