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Carol Serrano

Technology Director | Tampa

Carol Serrano is the Technology Director and has been with the firm since 2001, where she started as a paralegal. Carol is responsible for spearheading the Litigation Support department. She has a vital role in educating staff, creating and implementing processes firm-wide to ensure an efficient and effective workplace, and advising the firm on preferred methods of organizing its practices and matters. She provides the most cost-effective process and technology solutions, and then effectively manages the delivery and successful use of those solutions.

Embracing technology and taking on a vast leadership role, Carol’s responsibilities also include managing several groups at the Firm. Carol provides leadership, support and motivation for the training, records management, litigation support, and Help Desk.


  • St. John’s University


Presenting the 2020 Paul B. Butler Service Award

The firm is pleased to announce this year’s recipients of the Paul B. Butler Service Award.  The award is given annually and the winners are selected from the recipients of the prior year’s STEP Award, which recognizes employees who exemplify Service, Teamwork, Excellence and adherence to the firm’s Principles. This year, the Committee has chosen Carol Serrano and Dom LeCao as this year’...

Carol Serrano