Carol Serrano

Carol Serrano has been with the firm since 2001, starting as a paralegal and growing into her current role as Technology Director. Over the years, she has embraced opportunities to innovate and lead, establishing herself as a key driver of efficiency and innovation. Her focus is on leveraging technology to streamline processes, enhance productivity, and deliver cost-effective solutions that benefit both the firm and its clients.

In her role, Carol oversees multiple departments, including Training, Records Management, and Litigation Support. She enjoys working with her dynamic teams to ensure they have the tools and support needed to succeed. Collaboration is important to her, and she strives to create an environment where the team can work together on innovative solutions. She focuses on teamwork and adaptability to help the firm stay prepared for the changing needs of the legal industry.

One of Carol’s proudest achievements has been her ability to adapt to the firm’s changing needs and tackle challenges with a hands-on approach. Whether it’s introducing new technology, refining processes, or guiding teams through transitions, she is deeply committed to driving progress. Carol also enjoys working closely with leadership to align technology strategies with the broader goals of the firm.

With over 23 years at the firm, Carol has developed a deep understanding of how technology can be used to transform the workplace. Her goal is to ensure the firm continues to operate efficiently and effectively while staying at the forefront of innovation. She is excited to help the firm grow and thrive as it embraces the opportunities ahead.